AI Infrastructure for Credit Unions

Your members joined for your

people.

Not your processes.

Your best people are buried in process instead of doing what they're great at — the relationships, the judgment, the member experiences that only humans can deliver.

The Glue Problem

Your people are the glue. And they're breaking.

The average credit union runs 0+ disconnected vendor systems. Your people are the integration layer — and they're exhausted.

Connect

One data layer across your core, LOS, card processor, and every other vendor. No more CSV exports.

Secure

Bank-grade runtime with full audit trails. Every AI action logged, every decision explainable.

Deploy

Pre-built AI runners for lending, compliance, member service. Live in weeks, not quarters.

Amplify

Your team gets superpowers. Same headcount, dramatically more output. The grind disappears.

“We handle the process. Your people handle the relationships.”

Where It Hits

Every department. Real results.

Member Service

AI handles the queue. Your team handles the conversation. 40% fewer routine calls, zero missed follow-ups.

Lending & Underwriting

Same-day decisions. Auto-compiled packages. Your underwriters focus on judgment calls, not data entry.

Compliance & BSA

SARs drafted in minutes, not days. Continuous monitoring that actually catches things. Examiners impressed, not concerned.

Back Office & Ops

ACH exceptions, GL reconciliation, report generation — the grind that eats your team alive. Automated.

How It Works

The glue your credit union has been missing.

Three layers. One platform. Your 15 disconnected systems finally working as one.

Layer 1: Data Foundation

Your systems finally talk to each other.

ETL PipelinesAutomated extraction from core, LOS, digital banking, CRM
Data WarehouseUnified, queryable. Members, transactions, lending — one place
Real-Time SyncChange data capture. Not batch. Not T+1. Now.
No Dev Team RequiredWe build it. We manage it. You don't need a CTO.

Layer 2: Secure Agentic Runtime

You control the AI. Not the other way around.

API ProxySingle gateway for ALL AI connections. Every call flows through you.
Per-Agent KeysUnique credentials per vendor, per agent. Full traceability.
Kill-Switch2FA. Instant disable. Forensic preservation.
Audit TrailEvery action logged. Member data hashed. Examiner-ready.

Layer 3: AI Runners

The workforce that never clocks out.

Custom RunnersCompliance, Fraud, Data, Member Service — aligned to your org
Intelligent WorkflowsSOP-driven. Steps, branching, approvals — following YOUR procedures
Context LayerIngests your SOPs, policies, playbooks. Knows your institution.
Human-in-the-LoopAI handles volume. Your experts handle judgment. Always.

Integrations

CU*Answers / CU*BASELive
Corelation KeyStoneComing Soon
Symitar / Jack HenryComing Soon
Fiserv DNAComing Soon

Built for Examiners

Your examiners will love this.

NCUA's AI Compliance Plan: 12–18 months to demonstrate monitoring, control, and termination for all AI systems. We built for that deadline.

Every AI vendor you use has keys to your core. Shared credentials. Direct access. Minimal logging. If one gets breached — what's your plan?

That's not a plan. That's a prayer.

Three questions your examiner will ask

1

Can you see what your AI systems are doing?

Runline: Yes. Real-time. All vendors. All agents. One dashboard.

2

Can you control who accesses what?

Runline: Yes. Per-agent keys. Granular permissions. Role-based access.

3

Can you shut it down right now?

Runline: Yes. 2FA kill-switch. Instant. Forensic preservation built in.

Can't answer all three today? That's why we exist.

Navy Federal: $95M penalty. DOJ's first CU redlining case: $6.5M. “We're working on it” is not an answer examiners accept.

Already Moving

This isn't theoretical.

Design Partner

$1.5B+ Credit Union — Live Pilot

BSA/Fraud + Data Runners deployed. Data warehouse operational — real-time pipeline from core. 423 staff. Platform shaped from the inside.

Strategic Partnership

Top Core Provider — 300+ Credit Unions

Joint go-to-market. Runline is the AI and data engineering layer for the ecosystem. Details coming soon.

What AI is already doing in credit unions

$2.3B CU, Midwest

70% more loans processed

Same team

$9.7B CU, Northeast

13,250 staff-days freed

Per year

$18B CU, Southeast

$800K fraud stopped

In 6 months

$2.3B CU, West Coast

30% more profitable

AI-engaged members

$2.3B CU, Midwest

70% more loans processed

Same team

$9.7B CU, Northeast

13,250 staff-days freed

Per year

$18B CU, Southeast

$800K fraud stopped

In 6 months

$2.3B CU, West Coast

30% more profitable

AI-engaged members

$2.3B CU, Midwest

70% more loans processed

Same team

$9.7B CU, Northeast

13,250 staff-days freed

Per year

$18B CU, Southeast

$800K fraud stopped

In 6 months

$2.3B CU, West Coast

30% more profitable

AI-engaged members

$2.3B CU, Midwest

70% more loans processed

Same team

$9.7B CU, Northeast

13,250 staff-days freed

Per year

$18B CU, Southeast

$800K fraud stopped

In 6 months

$2.3B CU, West Coast

30% more profitable

AI-engaged members

0%

of FIs plan agentic AI within 2 years

0%+

of CUs have deployed GenAI

$0M

in CU fintech investment last round

The question isn't whether. It's who gets there first.

Who We Are

Built by operators. Backed by believers.

Sean Hsieh

Founder & CEO

Founded Flowroute (first virtual US telecom → acquired by Intrado). Founded Concreit (SEC-regulated WealthTech, partnerships with D.R. Horton, Lennar, LGI). Builds regulated infrastructure. Ships it.

Advisors

Joshua Herman

Former NCUA Advisor

Paul Fiore

Founded Digital Insight (→ Intuit)

Mike Duncan

CEO, Bankjoy

Jon Stein

Founded Betterment

Archit Shah

Former GC, Robinhood

Backed by

Matrix PartnersUnlock Venture PartnersCUWealthNext

Become the institution you were meant to be.

The question isn't whether AI will transform credit unions. It's who gets there first.